Depot notes
Description
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
Frequently Asked Questions for Kolonia 1800 Tobacco default-HIDE but as voices hidden in Size:Large
What should I check before applying store credit to an order?
Keep the transaction record showing the amount actually applied. Avoid entering the same code into unrelated websites or forms.
What should I do when product information is unclear or conflicting?
Review the final order summary to see whether the clarified option is recorded correctly. Proceed using confirmed information and acknowledge any remaining limits rather than filling them with assumptions.
What should I do if I may have placed the same order twice?
Keep a record of the request to resolve the duplication. Resolve the duplication from documented order records and confirmed seller actions.